Frequently Asked Questions
Answers to the questions we hear most often from our customers.
FAQ
1. Do you offer free estimates?
Yes! We provide free estimates for all new garage doors, openers, zip-roll screens, and most service work.
2. What brands of garage doors do you carry?
We are proud to be the only Wayne Dalton distributor in Rome, NY, offering a wide selection of high-quality residential and commercial doors.
3. Do you service all garage door makes and models?
Yes. Our licensed and insured technicians can repair and maintain virtually every make and model of garage door and opener.
4. Do you offer emergency or same-day service?
Yes. If your door won’t open or close, or you’re stuck with an urgent repair, we offer same-day service for most issues.
5. What types of garage door openers do you install?
We install a full range of reliable, modern openers—including Wi-Fi enabled and quiet-operating models—to fit your needs.
6. Do you carry parts for repairs?
Yes. We stock common replacement parts such as springs, cables, rollers, and remotes, so we can complete repairs quickly.
7. What pool supplies do you carry?
We carry everything you need to keep your pool clean and safe, including liquid chlorine, chlorine tablets, filters, covers, patching products, brushes, and seasonal opening/closing supplies.
8. What are Zip-Roll screens, and how do they work?
Zip-Roll screens convert garages, patios, or porches into summer rooms. They use a cord-and-pulley system to roll up when not in use and provide durable, weather-resistant screening when closed.
9. What are your business hours?
• Summer Hours: Mon, Tue, Thu, Fri: 8am–5pm | Wed: 8am–4pm | Sat: 9am–2pm | Sun: Closed
• Fall Hours: Sat: 9am–12pm
(Hours may vary seasonally—check our Contact page for current times.)
10. How long has Marcellus Overhead Door been in business?
We’ve been proudly serving Rome, NY and surrounding areas since 1948, when Kim Weldon’s grandfather founded the company. Today, with over 55 years of personal experience, Kim continues the tradition of quality service and customer care.
call today for any questions
Still have questions? Our friendly team is always happy to help. Call us at 315-337-4358 or visit our Contact page to get the answers you need.